PRIVACY POLICY

This Privacy Policy describes how ACS Group and our subsidiaries and affiliated companies (“ACS Drymix Enterprises” “ACS Drymix” “ACS” or “we” or “us”) gather, utilize, and disclose your personal information, as well as your rights. Personal information refers to data that directly or indirectly identifies you or your household. This policy applies to personal information collected both online and offline, covering various scenarios where we interact with you.

α Websites: Your usage of ACS Group websites that display or link to this Privacy Policy.

α Products and Services: Your engagements with ACS Group regarding products and/or services referencing or linking to this Privacy Policy.

α Business Partners and Suppliers: Your interactions with us as a vendor, supplier, service provider representative, or business entity engaging with us, whether visiting our facilities or communicating with us.

We may issue separate notices regarding our privacy practices for personal information collection activities beyond the scope of this Privacy Policy, rendering it inapplicable. For instance, when applying for a job on our websites, the Notice for Job Applicants governs our personal information handling practices instead of this Privacy Policy.

Index of Content

• Source and Type of Personal Information We Collect

• Purposes and Use of Personal Information

• Disclosure of Personal Information

• Legal Basis for Processing Personal Information

• Retention of Personal Information

• Safeguarding Your Information

• Children

• Cross-Border Transfers of Personal Information

• Links to Other Websites

• Accuracy of Personal Information

• Changes to This Privacy Policy

• Consent Management

• Digital Tools Data Protection Notice

• Terms of Use

• Cookies Website Notice and Disclosure Statement

Source and Type of Personal Information We Collect

You may visit our website without divulging personal information is permissible, certain web-based services or website sections necessitate specific personal details corresponding to your interaction or service needs. For instance, when registering a product, submitting a query, purchasing an item, applying for a job, participating in a survey, or engaging in business transactions, we may collect personal information directly from you or from third parties like service providers and contractors.

The personal information we collect may include:

α Your identifiers, including name, company name, job title, email address, phone number, mailing address, Internet Protocol address, unique personal identifier, and similar identifiers.

α Your business relationship with ACS, whether as a customer, business partner, vendor, service provider, or supplier.

α Commercial information such as purchase history, payment records, financial details, product or service interests, warranty information, service history, VIN numbers of purchased engines/generators, and identification of dealers and service centers.

α Enrollment in ACS programs like newsletters, email subscriptions, surveys, or similar services.

α Online or offline interactions including social media interactions, feedback, and calls to our centers.

α Use of commercial vehicles or equipment with activated telematics devices transmitting data to ACS for vehicle/equipment functioning and maintenance evaluation, including identifiers, fault codes, geolocation data, and performance-related information.

α Limited personal information from the use of ACS digital tools and apps for diagnostics and repair services for commercial vehicles and equipment, including contact details, tools/apps usage, vehicle/equipment identifiers, geolocation data, and payment details. To learn more, see our Digital Tools Data Protection Notice below.

We and others that control the collection of personal information use tracking technologies, such as cookies and web beacons, to collect information about you. For more information about cookies and how to disable them, see our Cookie Website Notice and Disclosure Statement.

We may deduce information or make inferences about you from the data we gather. For instance, we might infer your approximate location from your IP address or deduce your interest in certain products based on your browsing history and previous purchases.

Purposes and Use of Personal Information

ACS may utilize the categories of personal information outlined above for the following purposes:

α Manage and facilitate interactions with you, including addressing inquiries about our products/services, processing orders/returns, enrolling you in programs, and similar activities related to our business.

α Enhance the quality of our products, services, websites, social media interactions, and offerings.

α Improve services associated with our telematics business and digital tools.

α Support and enrich customer relationships by gathering information and engaging with you regarding other products/services aligned with your preferences.

α Conduct business transactions with partners and service providers.

α Transmit technical notices, security alerts, and support/administrative messages.

α Monitor and analyze trends, usage, and activities related to our services.

α Detect, investigate, and prevent security incidents and illegal activities, safeguarding the rights and property of ACS and others.

α Debug to identify and rectify errors in our services.

α Ensure compliance with relevant legal, compliance, financial, export, and regulatory obligations.

α Fulfill any other purposes communicated to you at the time of personal information collection.

Disclosure of Personal Information

We disclose personal information under the following circumstances or as described in this policy:

α Service Providers, Contractors, and Processors: ACS may disclose your personal information to service providers, contractors, and processors assisting us with various tasks, including website management, IT security, data centers, communications services, social media, product/service partnerships, dealerships, distributors, service centers, and telematics partners. Prior to engagement, ACS evaluates these entities to ensure they maintain a similar level of data protection and mandates written agreements prohibiting unrelated use or sharing/selling of personal information.

α Sale of Personal Information to Third Parties: ACS does not sell or disclose personal information for monetary gain.

α Legal Disclosures: Personal information may be disclosed if required by applicable law, legal processes, or requests from public authorities for national security or law enforcement reasons. Disclosure may also occur if actions are deemed inconsistent with user agreements/policies, law violations occur, or to protect the rights, property, and safety of ACS, its users, the public, or others.

α Disclosure to Advisors and Lawyers: Personal information may be disclosed to lawyers and professional advisors as needed for advice or to safeguard business interests.  

α Disclosure During Change of Ownership: Personal information may be disclosed in connection with mergers, asset sales, financing, or acquisitions involving ACS.

α Among Affiliated Companies and Others: Personal information may be shared among ACS, its parents, affiliates, subsidiaries, and companies under common control, ensuring a similar level of protection.  

α With Your Consent: Personal information may be disclosed with your consent or direction.  

α Disclosure of Non-Personal Information: Aggregated or de-identified information, not reasonably identifiable, may be disclosed.

Legal Basis for Processing Personal Information  

The legal basis for processing personal information varies depending on the purpose(s) of collection. This may include:  

α Consent, such as managing our services or responding to inquiries from website users.

α Performance of a contract, such as managing access to customer or supplier accounts, and processing and tracking service requests and orders.

α Fulfillment of business or legal obligations, such as processing required by law (e.g., retention of purchase or service invoices).

α Our legitimate interests, such as enhancing our products, services, or website; preventing misuse or fraud; securing our website or other ACS software or property; or tailoring our communications.

Retention of Personal Information

We store your personal information as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory or other compliance obligations. You can find more details about our personal information retention by contacting acsdrymixcare@gmail.com.

Safeguarding Your Information

ACS has implemented appropriate physical, electronic, and managerial practices to safeguard and secure the information collected online from loss, misuse, unauthorized access, alteration, destruction, or theft. This includes adequate safeguards for customers making purchases through our websites and those participating in our programs. Our safeguards are tailored to the sensitivity of the information and are regularly updated to address evolving security risks.

Children

This website is not intended for or directed toward children under the age of 13. Additionally, we do not knowingly collect personal information from children under 13 years old. If we become aware that we inadvertently collected information from anyone under 13 or the applicable cutoff age in the child's residing country, we will promptly delete it, except as required by law.

Cross-Border Transfers of Personal Information

As a global organization, ACS may transfer and store some of the personal information collected outside its country of origin. This includes transfers to third parties assisting us in other countries and cloud storage of data. If you reside outside the United States, you should note that data privacy laws vary between countries and may not always provide a consistent level of protection as in your country. However, ACS has implemented measures to ensure that cross-border transfers of personal data comply with applicable data protection laws. These measures involve assessing the data importer and host country laws to ensure they maintain an adequate level of data protection. ACS relies on the Indian Standard Contractual Clauses or equivalent data transfer mechanisms for these transfers and has established similar mechanisms for transfers between our group companies.

Links to Other Websites

  Our website may contain links to other websites that are not owned or operated by ACS. You should carefully review the privacy policies and practices of other websites, as we cannot control and are not responsible for privacy policies or practices of third-party websites that are not ours.

Accuracy of Personal Information

  ACS takes reasonable steps to ensure the accuracy and currency of your personal information in our records. We encourage individuals who have provided us with their data to keep it current, such as updating email addresses, addresses, or phone numbers, and maintaining contact preferences related to our products or services. This ensures that we have accurate information and enables us to personalize our services according to your expectations and needs. Please visit care.acs.com to update your information or preferences.

Changes to This Privacy Policy

  As we expand our services and adapt to evolving privacy laws and regulations, we may need to revise or update our Privacy Policy. If changes are made, we will post them on our Homepage to ensure our users are informed about the information we collect, its usage, and any disclosures. If we intend to use personal information in a manner different from what was initially stated in our policies at the time of collection, we will notify users in advance and seek their consent if legally mandated.

Consent Management

ACS Consent Management Policy  

Effective Date: 28 January 2024  

Introduction

α ACS is dedicated to respecting your privacy and choices. The consent management policy ("Policy") elucidates how we handle the personal data collected concerning our advertising and marketing practices, especially regarding your choices and rights regarding such data.  

Scope

α This Policy pertains to all individuals who visit our websites or interact with our online advertising and marketing materials.  

Consent and Preferences

α ACS employs a Promotional Consent Management (PCM) process to offer transparent and user-friendly options for collecting and utilizing your personal data for advertising purposes.  

Opt-Out of Advertising Material

α Right to Opt-Out: You retain the right to opt out of receiving advertising material at any time.  

α How to Opt-Out: You can exercise your right to opt out through our website's PCM process by accessing the 'Privacy Settings' or 'Consent Management' section.  

α Effectiveness of Opt-Out: Upon opting out, we will cease sending you advertising material as soon as technically feasible. Please note that your preferences may take a short time to become effective.

Data Collection and Use

α Limited Data Collection: Upon opting out, ACS will restrict the collection of your personal data for advertising purposes to the extent necessary to comply with your request.  

α Non-Discriminatory Practices: Opting out of advertising material will not affect your access to our products and services.  

Changes to This Policy

α ACS reserves the right to amend this Policy at any time. We will inform you of any significant changes through our websites or other appropriate communication channels.

Digital Tools Data Protection Notice  

α Purpose of Collection: Our digital tools, comprising online tools and apps, aim to aid customers with service events concerning vehicles and equipment. We acknowledge the inconvenience of downtime and maintenance and aim to minimize it through these tools. They assist in swiftly locating nearby repair services, streamlining diagnostics to identify faults, and facilitating prompt resolution to get you back in operation quickly. α Personal Information Collected: The data collected via ACS' digital tools varies based on the tool and customer needs. It includes your name, contact details, vehicle or equipment information, location data for service access, diagnostic evaluations, payment details, and customer feedback via surveys.  

α Processing of Information Collected: ACS processes the data in line with the specific digital tool or app and your requirements. This involves diagnostics, fulfilling repair and service requests, providing information on nearby service locations, scheduling appointments, and on-site diagnostics and repairs. The data may also aid in product and quality enhancement, customer feedback, and compliance purposes.

α Other Information: Please refer to other sections of our Privacy Policy for additional details on ACS' practices concerning digital tools' personal data, including security, cross-border transfers, regional specifics, individual rights, data retention, and dispute resolution.

α Individuals with questions or concerns regarding personal data collection via ACS' digital tools can contact us at acsdrymixcare@gmail.com for assistance.

ACS Group. All Rights Reserved.

Terms of Use

Notice: Please read this document carefully before using this website. Do not proceed if you disagree with the terms and conditions outlined herein. Your use of this site indicates your acceptance of these Terms of Use.

α Site Usage: ACS Group (including its subsidiaries, affiliates, authorized distributors, and partners) grants you permission to access and download specific electronic information on this website ("Site"). This information ("ACS Information") may include software, technical data, product literature, and other materials. You must retain all copyright, trademark, and other proprietary notices present in the original ACS Information and on any copies. Modification, reproduction, public display, transmission, or distribution of ACS Information for commercial purposes is strictly prohibited without express written consent. Unauthorized use may violate copyright and trademark laws. Failure to comply terminates your authorization to use this Site.

α Appropriate, Ethical, and Legal Use: By accessing this Site, you agree not to disrupt its security or abuse any services, system resources, accounts, or networks connected to it. You will not interfere with other users' enjoyment of the Site, transmit harmful files, use unauthorized accounts, transmit spam, disclose your login credentials, attempt unauthorized access, or violate any laws. Compliance with all applicable laws and requirements is mandatory.

α Catalog Information: Catalog information provided here is for customer convenience and accuracy but without guarantee. ACS is not liable for misapplications or the unavailability of listed products. All other specifications and application details are derived from authoritative sources. ACS is not responsible for modifications made by manufacturers or owners.

α Intellectual Property: Names, images, and logos identifying ACS or third parties are subject to copyright and trademark laws. No license or right to use any trademark, patent, or copyright is conferred through these terms.

α User Submissions: Any material you transmit or post on this Site is non-confidential and may be used by ACS for various purposes, including product development and marketing. Posting unlawful, threatening, libelous, or defamatory material is prohibited. You may not violate copyright or trademark rights. ACS reserves the right to prohibit further postings for policy violations.

α Links To Other Websites: Links to third-party websites require ACS's prior approval. ACS is not responsible for the content of these sites and does not endorse them. Users access third-party sites at their own risk.  

α Disclaimer: Materials on this Site are provided "as is" without warranties, express or implied. ACS does not guarantee accuracy or completeness and may change materials or product information without notice. Users should consult ACS for product availability and suitability.

α Limitation of Liability: ACS, its suppliers, and third parties mentioned on this Site are not liable for any damages arising from Site use. Users assume all costs associated with Site use. The data and information presented are believed to be accurate but should not be relied upon for any purpose.

α Applicable Laws: This Site is administered by ACS in Columbus, Indiana. Users outside the United States access the Site at their own risk and must comply with local laws. These Terms are governed by Indiana law.

α General: ACS may modify these Terms at any time. Users should review them periodically. Specific terms elsewhere on the site may supersede these. Order and registration forms via email do not constitute agreements with ACS.  

α Privacy Policy: ACS values privacy and uses information to improve products and services. Information may be shared within ACS and its distributors for customer support. By using this Site, you consent to ACS's Privacy Policy. Continued use after policy changes indicates acceptance.

  Updated January 2024.  

Cookies Website Notice and Disclosure Statement  

This Cookie Notice and Disclosure Statement applies to websites owned or operated by ACS. It aims to inform you about ACS's use of cookies, analytics, and similar technologies, along with your options for rejecting their use. To the extent any of the cookies below constitute a sale or sharing, we will only place them on users’ browsers that are not from these states.

What are cookies?

Cookies are small data pieces sent from a website and stored on a user's devices. They notify us of the user's previous activity when they browse the same page in the future. Cookies do not harm computers and some are automatically deleted after a certain period, such as six months.

Does ACS use cookies?

Yes. We utilize certain types of cookies on our sites and other services to collect information through various technologies. This helps us identify returning visitors, understand user activity, detect technical issues, and improve our services and offerings.

Am I required to accept cookies?

No. You can disable non-essential cookies in the Privacy Preference Center or by turning off cookies in your browser settings. However, some site features may not work properly if you choose to do so. For instance, purchasing items or accessing restricted areas may require authentication through cookies.

What cookies do you use?

There are four general categories of cookies used on websites:  

α Strictly necessary (or essential) cookies: Enable users to navigate a website and access requested services. These cookies are essential for site functionality.

α Performance cookies: Collect data on how visitors use a website to improve its performance. Information collected is aggregated and cannot identify individual visitors.

α Functionality cookies: Remember user preferences to provide a personalized experience. Data collected may be anonymized.

α Targeting or advertising cookies: Collect information about browsing habits to personalize advertising. They may be placed by advertising networks with the website operator’s consent.

What are web beacons?

Web beacons (or Internet tags, pixel tags, and clear GIFs) help display content and generate web traffic statistics. They do not identify individuals.  

How do I opt-out of cookies or similar technologies?

You may opt out of non-essential cookies in the Privacy Preference Center or by adjusting your browser settings. However, some site features may be unavailable.

Third-Party Websites

On third-party websites, such as our social networking pages, individuals may upload third-party content or embedded tools. Since we do not control cookie dissemination on non-ACS sites, please refer to the relevant third-party website(s) for cookie information and opt-out instructions.

For more information about cookies, visit www.aboutcookies.org